Client care
Everything you need to shop with confidence — and a real person to talk to whenever you need one.
Contact us
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+91 00000 00000
Mon–Sat, 10:00–19:00 IST
care@aurelle.example
We reply within one business day.
Share photos and get styling advice on the go.
Book an appointment
Video consultations for bridal and bespoke pieces.
Shipping
Sample policy — confirm rates, carriers and timelines before launch.- Complimentary, fully insured shipping on orders over ₹25,000.
- In-stock pieces dispatch within 2 business days; made-to-order pieces in 3–4 weeks.
- Tamper-proof packaging; signature and ID verification required on delivery.
- A delivery estimate is shown on every product page once you enter your PIN code.
Returns & exchanges
Sample policy — confirm terms with your legal adviser.- Return unworn pieces in original packaging within 15 days of delivery for a full refund.
- Free size exchanges within 15 days.
- Engraved, resized and made-to-order pieces are final sale.
- Refunds are issued to the original payment method within 7 business days of inspection.
Order tracking
Once your order ships, you'll receive an email and SMS with a tracking link. You can also track an order below.
Size guide
Rings
Measure the inside diameter of a ring that already fits the intended finger, then match it below. Fingers are slightly larger in the evening and in warm weather.
| US | India | UK | Diameter | Circumference |
|---|---|---|---|---|
| 4 | 7 | H | 14.9 mm | 46.8 mm |
| 5 | 9 | J½ | 15.7 mm | 49.3 mm |
| 6 | 12 | L½ | 16.5 mm | 51.9 mm |
| 7 | 14 | N½ | 17.3 mm | 54.4 mm |
| 8 | 16 | P½ | 18.1 mm | 57.0 mm |
| 9 | 18 | R½ | 18.9 mm | 59.5 mm |
| 10 | 20 | T½ | 19.8 mm | 62.1 mm |
| 11 | 23 | V½ | 20.6 mm | 64.6 mm |
Necklaces
- 40 cm — sits at the base of the neck (choker).
- 45 cm — sits on the collarbone; our most popular length.
- 50 cm — falls just below the collarbone; ideal for layering.
Bracelets
Measure your wrist snugly and add 1–2 cm for a comfortable fit.
Jewellery care
- Put jewellery on last and take it off first — after perfume, lotion and hairspray.
- Remove before swimming, bathing, exercising or cleaning.
- Clean with warm water, mild soap and a soft brush; dry with a lint-free cloth.
- Pearls: wipe with a soft dry cloth only, and store flat.
- Store each piece separately in its pouch to avoid scratches and tangles.
Gold & materials
Gold purity describes how much pure gold an alloy contains:
- 22K — 91.6% gold. Rich colour; softer, traditional choice.
- 18K — 75% gold. The balance of colour and durability for fine jewellery.
- 14K — 58.5% gold. Most durable; ideal for everyday stacking pieces.
Frequently asked questions
Will the piece look like the photos?
We photograph in natural light and list exact dimensions and weight, so you can judge scale and colour accurately. If it isn't right, returns are free within 15 days.
What if I don't know my ring size?
Use the size guide above, or order your best estimate — size exchanges are free within 15 days.
Do you offer gift wrapping?
Yes. Every order arrives in our keepsake box, and you can add complimentary wrapping and a handwritten note in your bag.
Which payment methods do you accept?
UPI, major credit and debit cards and net banking via a secure, PCI-compliant payment provider. We never store your card details.
Can I engrave or customise a piece?
Many pieces can be engraved or made in another metal. Contact a specialist to discuss timelines and pricing.
Privacy policy
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Terms of service
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Accessibility
We aim for this site to be usable by everyone: keyboard navigable, readable contrast, descriptive image text and respect for reduced-motion settings. If anything gets in your way, please contact us and we'll help you complete your order.